Feminiq

Feminiq ("we", "us", "our") is committed to protecting your Personal Data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and DPDP Rules, 2025.

This Privacy Policy explains how we collect, process, use, share, and safeguard your Personal Data when you use our website, application, and services.

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1. Personal Data We Collect

We collect the following categories of Personal Data:

• Identity Data - Name, email, phone number, address
• Account & Profile Data - Preferences, settings, booking history
• Payment Data - Processed securely through third-party gateways
• Technical Data - IP address, device ID, browser type
• Location Data - Only with your explicit permission
• Service Data - Photos, instructions, inputs shared during beauty/wellness services
• Sensitive Data - Allergies/skin conditions shared voluntarily for service customization

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2. Purpose of Processing

We process Personal Data strictly for the following lawful purposes:

• Booking, service delivery, and order fulfillment
• Identity verification & OTP authentication
• Customer support & grievance redressal
• Sending confirmations, alerts, and reminders
• Improving services and user experience
• Compliance with legal obligations
• Marketing communications (only with explicit consent)

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3. Consent & Withdrawal

• Consent is obtained digitally before collection or processing of your Personal Data
• You may withdraw consent at any time by emailing support@feminiq.in
• Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal
• Certain services may not be available if consent is withdrawn

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4. Rights of Data Principals

Under the DPDP Act, you have the following rights:

• Access your Personal Data
• Request correction or updates to inaccurate data
• Seek erasure when the purpose is fulfilled
• Withdraw consent at any time
• Nominate another person to act on your behalf
• File complaints before the Data Protection Board of India

To exercise your rights: Email dpo@feminiq.in. We will respond within statutory timelines.

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5. Children's Data

• We do not knowingly process data of children below the notified age without verifiable parental consent
• If we become aware of unauthorized collection, we will delete such data immediately

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6. Data Retention & Erasure

• Personal Data is retained only as long as necessary for the stated purpose
• Unless required otherwise by law, data is erased within 3 years from last interaction
• Data will be erased immediately upon request, unless prohibited by law
• Technical logs may be retained for up to 1 year for security and breach investigation purposes

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7. Security Measures

We implement robust security measures including:

• Encryption (at rest & in transit)
• Access controls & multi-factor authentication
• Regular security audits & penetration testing
• Employee confidentiality obligations
• Secure data centers with physical access controls
• Incident response protocols

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8. Personal Data Breach

In case of a Personal Data breach likely to cause harm:

• Affected users will be notified promptly
• A report will be filed with the Data Protection Board of India
• A detailed breach report will be submitted within 72 hours
• We will take immediate remedial action to mitigate harm

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9. Data Sharing & Processors

We may share Personal Data with the following third-party processors:

• Payment gateways
• SMS/Email/OTP service vendors
• Hosting & IT infrastructure providers
• Analytics platforms
• Beauty & wellness professionals

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10. Cross-Border Data Transfers

• Transfers will comply with DPDP Act requirements
• Only approved jurisdictions or safeguarded processors
• Appropriate contractual and technical safeguards implemented

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11. Data Protection Officer (DPO)

Data Protection Officer
Email: dpo@feminiq.in

For all data protection queries, rights requests, and complaints, please contact our DPO.

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12. Grievance Redressal

General concerns: support@feminiq.in
Unresolved complaints: dpo@feminiq.in
We will acknowledge within 72 hours and resolve in 30 days.

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13. Updates to This Policy

• Policy may be updated periodically
• Updated version will be published with effective date
• Continued use implies acceptance
• Material changes will be notified

This Customer Payment Fraud Policy (“Policy”) applies to all users (“Customers”, “You”) who book services through Feminiq (“Feminiq”, “We”, “Us”, “Our”). The purpose of this Policy is to prevent fraudulent financial activity, ensure secure transactions, and maintain a transparent payment environment for both Customers and Artists.

By accessing or using Feminiq, You agree to comply with this Policy, Feminiq’s Terms of Use, and all applicable laws.

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1. Definition of Payment Fraud (Customer Misconduct)

“Payment Fraud” includes, but is not limited to:

• Providing false or invalid payment information
• Using expired, invalid, or unauthorized payment cards
• Using payment instruments without the owner’s consent
• Attempting to obtain services without paying
• Claiming false payment completion
• Sending fabricated payment screenshots
• Misleading Artists into believing payment has been made
• Manipulating bookings or payments
• Placing fake orders
• Fraudulently cancelling orders after services
• False chargebacks
• Misleading Artists or bypassing Feminiq
• Requesting direct/offline deals
• Encouraging payments outside Feminiq
• Avoiding platform fees or taxes
• Identity or account fraud
• Creating fake accounts
• Using false identity details
• Misusing offers via multiple accounts

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2. No Direct or Offline Payments

All payments must be made only inside the Feminiq platform.

• Cash payments
• UPI or QR transfers to Artists
• Bank transfers or personal payment links

Feminiq does NOT recognize payment screenshots, SMS confirmations, or WhatsApp messages.

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3. Fraud Detection and Monitoring

• Manual audits
• Device, IP, and location tracking
• Unusual activity pattern detection
• Verification of disputes and cancellations

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4. Consequences of Payment Fraud

• Immediate account suspension or permanent ban
• Cancellation of current or future orders
• Denial of refunds and offers
• Legal reporting under applicable laws
• Recovery of financial losses

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5. Customer Responsibilities

• Use only Feminiq’s payment system
• Verify payment status in the app
• Do not complete offline payments
• Protect personal and banking information
• Use only authorized payment methods
• Cooperate during dispute verification

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6. Fraud Prevention for Customers

Be aware of fraud indicators:

• Requests for cash
• Personal UPI IDs from Artists
• Discounts for off-app payments
• Requests to cancel the app booking and pay directly

Feminiq is not responsible for:

• Unauthorized collections by Artists
• Fake profiles
• Messages asking for external payments

Off-platform payments void all protections.

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7. Reporting Fraud

Report suspicious activity immediately:

• Fake payment requests
• Attempts to collect offline payments
• Suspicious calls, links, or QR codes
• Unauthorized charges

Email: support@feminiq.in
In-App: Help & Support

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8. Amendments

Feminiq may update this Policy at any time. Continued use of the platform constitutes acceptance.

By accessing or using the Feminiq platform, you agree to be bound by these Terms and Conditions.

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1. Eligibility

• Users must be 18 years of age or older
• Users below 18 may use the platform only with verifiable parental or guardian consent
• By using our services, you represent that you meet the eligibility requirements

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2. Services

Feminiq provides a digital platform connecting customers with verified beauty and wellness professionals for:

• In-salon services
• At-home beauty and wellness services
• Product purchases
• Appointment booking and management

We act as an intermediary platform and are not directly responsible for service delivery by third-party professionals.

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3. Bookings & Cancellations

• Users may book, reschedule, or cancel appointments based on the Cancellation Policy displayed at the time of booking
• No-show charges may apply if you fail to cancel within the specified timeframe
• Cancellation and refund timelines vary by service provider
• Refunds are governed by our Refund Policy

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4. Payments

• All payments are processed securely in Indian Rupees (INR)
• We use third-party payment gateways for transaction processing
• Feminiq is not liable for payment gateway failures, transaction errors, or bank-related issues
• You are responsible for ensuring sufficient funds and accurate payment information

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5. User Responsibilities

As a user of the Feminiq platform, you agree to:
• Provide accurate and complete information during registration and booking
• Ensure a safe and appropriate environment for at-home services
• Treat professionals with respect and courtesy
• Avoid abusive, fraudulent, or unlawful conduct
• Not misuse the platform or attempt to gain unauthorized access

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6. Professional Safety

• Service professionals have the right to refuse service if they determine the environment is unsafe
• Feminiq supports the safety and dignity of all professionals on the platform
• Any harassment, abuse, or threatening behavior will result in immediate account termination

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7. Service Disclaimer

• Results may vary based on individual factors such as skin type, hair texture, and health conditions
• Feminiq is not liable for:
o Allergic reactions or adverse outcomes
o Dissatisfaction with service quality
o Professional conduct issues (though we facilitate grievance resolution)

• Users are advised to disclose allergies, sensitivities, and medical conditions to service providers

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8. Intellectual Property

• All platform content, including logos, trademarks, text, images, and software, belongs to Feminiq unless otherwise stated
• You may not reproduce, distribute, or create derivative works without written permission
• User-generated content (reviews, photos) may be used by Feminiq for promotional purposes

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9. Account Security

• You are responsible for maintaining the confidentiality of your login credentials
• Notify us immediately at support@feminiq.in if you suspect unauthorized access
• Feminiq is not liable for losses arising from unauthorized account use due to your negligence

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10. Liability Limitation

Feminiq is not responsible for:
• Indirect, incidental, or consequential damages arising from platform use
• Losses arising from:
o Service delays or cancellations
o Third-party conduct or service quality
o Technical issues, downtime, or data loss
o Misuse of the platform by users or professionals

Our liability is limited to the amount paid for the specific service in question.

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11. Termination

• Feminiq reserves the right to suspend or terminate user accounts for:
o Violation of these Terms and Conditions
o Fraudulent or abusive behavior
o Non-payment or chargebacks
o Legal or regulatory requirements
• Terminated users may be prohibited from re-registering

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12. Governing Law

• These Terms and Conditions are governed by the laws of India
• Any disputes arising from the use of the Feminiq platform shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India

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13. Data Protection Officer & Grievance Officer

Data Protection Officer
Email: dpo@feminiq.in
For grievances related to data protection, privacy, or platform usage, please contact our DPO or Grievance Officer.

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14. Changes to Terms and Conditions

• We may update these Terms and Conditions from time to time
• Updated terms will be published on the platform with a revised effective date
• Your continued use of the platform after updates constitutes acceptance of the revised terms

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Contact Information
Email: support@feminiq.in
Data Protection Officer: dpo@feminiq.in

1. Rescheduling Appointments

• Customers may reschedule appointments up to 24 hours before the scheduled service time, subject to availability.
• Rescheduling within 24 hours is not permitted; you may attend or cancel per the cancellation policy.

2. Cancellation Policy

• More than 24 hours before appointment: Full refund.
• Within 24 hours of appointment: 80% refund (20% retained for administrative and preparation costs).

3. Refunds

• Refunds are processed only through the official Feminiq payment platform.
• Credit timelines typically range from 3–5 business days depending on your bank.

4. Chargebacks

• Customers should contact Feminiq support before initiating chargebacks.
• Unauthorized chargebacks may result in account suspension, denial of bookings, or legal action.

5. General Guidelines

• All procedures must be completed through the Feminiq platform.
• Feminiq is not liable for off-platform arrangements or payments.
• Policies may be updated to ensure fairness and compliance with laws.

1. What Are Cookies

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit our website or use our application. They help improve functionality, performance, and user experience by remembering your preferences and actions.

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2. Types of Cookies We Use

Essential Cookies
• Required for core website/app functions such as login, navigation, and security
• Cannot be disabled as they are necessary for the platform to operate

Analytics Cookies
• Help us understand usage patterns, visitor behavior, and traffic sources
• Used to improve content, features, and overall user experience

Functional Cookies
• Remember your preferences such as language, location, and display settings
• Enhance convenience by avoiding repeated data entry

Marketing Cookies
• Used for delivering relevant promotions and personalized advertisements
• Only deployed with your explicit consent

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3. Managing Cookies

You can control and manage cookies through your browser settings:

• Accept all cookies - For full functionality
• Reject non-essential cookies - Essential cookies will still be used
• Customize preferences - Select which cookie categories to allow

Note: Disabling certain cookies may affect the functionality and user experience of our platform. Some features may not work optimally.

You can customize your cookie preferences at any time through your browser settings or our cookie management tool.

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4. Third-Party Cookies

Some cookies are set by trusted third-party partners, including:

• Analytics providers (e.g., Google Analytics)
• Payment processors
• Marketing and advertising platforms
• Social media integration services

These third parties operate under their own privacy policies and cookie practices.

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5. Consent

By continuing to use our platform, you consent to the use of cookies as described in this Cookie Policy.

For marketing cookies, we obtain your explicit consent through a cookie banner or consent management tool. You may withdraw consent at any time through your account settings or by emailing support@feminiq.in.

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6. Contact

For questions about our use of cookies:
Email: support@feminiq.in